Windsor to Detroit Service Terms & Conditions

Revised: 10/26/2021

What You Are Purchasing:

You are purchasing One-Way helicopter charter service from Windsor, Ontario Airport (CYQG) to Detroit Metropolitan Airport (DTW). The number of passengers traveling in your group is determined by the level of service you have selected when purchasing a reservation. Service is provided and operated by McMahon Helicopter Services, Inc. ("McMahon"). McMahon is a FAA and Transport Canada licensed air carrier.

Fee Structure:

 

All landing fees, customs fees, charter rates and taxes are included in our pricing.

Definitions:

For clarification purposes, "Passenger" or "Passengers" are the persons traveling onboard a McMahon aircraft. "Customer" or "Customers" is the person or persons paying for the services, whom may also be Passengers, but in some cases Customers who purchase the charter reservation are not Passengers. Both Customers and Passengers are subject to the applicable service terms and conditions respectively.

Arrival and Departure:

 

Passengers will depart and arrive from a private Fixed Base Operator (FBO) ramp located on the airport. FBO location information will be sent to Customers in a confirmation email. Passengers are required to make their own ground transportation arrangements prior to, or upon arrival at DTW. A passenger manifest information form will be sent to your email address after booking your charter. This information is required prior to your flight in order to process the Electronic Passenger Information for both U.S. and Canada Customs. Please read ALL information below prior to booking.

Approximate Flight Time:

 

Flight time is approximately 15 minutes subject to air traffic control routing.

Baggage Restrictions:

Baggage is strictly limited to one carry-on size bag per person and a purse or backpack unless you have booked a Private Group charter or Private+ Group Charter for with less passenger than the seating capacity of the helicopter, and prearranged for larger luggage with McMahon customer service, in which case larger luggage may be carried. Dogs may be carried on privately booked charters as long as documentation of the pet's vaccinations (compliant with international travel) are carried onboard the aircraft with the owner. Pets are not allowed on standby reservations. 

Passenger Restrictions and Requirements:

 

  1. NOTICE TO ALL CUSTOMERS SCHEDULING AFTER 10/29/2021: United States Center for Disease Control regulations may be changing without notice in November 2021. This may include vaccination requirements in order to enter the United States. Passengers will be required to comply with all inbound air passenger regulations. 

  2. ALL passengers must have documentation of a negative COVID-19 test with 72-hours or less of the flight date and time. Passengers traveling before 10/30/21 may use the Rapid Antigen Test. Passengers traveling after 10/30/21 must have a molecular PCR test unless fully vaccinated. Documentation is required to be sent to McMahon in advance of your flight, in order to board the aircraft, and may be required to be presented to U.S. Customs or Center for Disease Control employees upon landing in the United States.

  3. Passengers must be Canadian citizens eligible for unrestricted travel into the United States. 

  4. ALL passengers must be carrying a valid passport. Enhanced driver's licenses, birth certificates, or other fast pass identification is NOT accepted on International flights.

  5. Baggage capacity onboard the helicopter is extremely limited. Passengers are limited to one small carry-on bag per person and purse, unless the flight is carrying 2 or less passengers. A standard airline size carry-on bag measures: 

  6. This is a one-way flight from CYQG to DTW only. Round trip service is not available.

  7. Passengers are responsible to for making their own ground transportation arrangements prior to, or upon landing at DTW.

  8. Passengers must read, understand and abide by all current regulatory requirements and restrictions.

  9. Weapons and hazardous materials are prohibited from being carried onboard the helicopter. See below for additional details. 

 

Cancellation Policy and Additional Terms of Service:

 

  1. Customer Cancellations:  A cancellation charge of $250 per flight booked will apply to all Customers who cancel a reservation for any reason, prior to 24-hours of the departure date and time. If the Customer cancels within 24-hours of the flight date and time, the full charter rate is non-refundable and will be credited towards the Customer's account for use of charter services scheduled with McMahon within 1-year of the originally scheduled flight date and time. If Customer has booked charter services on more than one date or time, the non-refundable cancellation charge will apply for each charter flight cancelled. Cancellation charges will apply for any Customer cancellation reason, including, but not limited to: opening of the U.S.-Canada land border, government passenger vaccination requirements, additional government restrictions on passenger air travel, or other government regulation changes.

  2. Air Carrier Cancellations: Cancellation charges do not apply for cancellations by McMahon. McMahon may cancel the charter flight at anytime, for any reason, including weather. In the event McMahon cancels the flight, the Customer will receive a full refund for the charter rate, or the Customer may elect to reschedule for another date and time for no additional fees. No cancellation charges will apply for the Customer. This also includes cancellations for Standby Groups that have not filled with enough travelers to schedule.

  3. Unprepared Passengers: In the event a passenger is unprepared for the flight and cannot produce a valid passport, a required negative COVID-19 testing document, is incoherent, or is acting erratic, the flight will be cancelled and the full-rate of the charter flight will be non-refundable and not credited as costs have already been incurred.

  4. Damages: McMahon is NOT responsible for any damages, fees, or expenses incurred by the customer as a result of delays with the service, or as a result of a cancellation. McMahon can only be held responsible for a maximum of the total charges billed by McMahon to the Customer for the charter flight.

  5. Additional Terms: McMahon has no obligation to to perform services which:​​

       a. At the sole discretion of the pilot or Director of Operations cannot be done safely.

       b. Cannot be done legally.

       c. Is beyond the safe capacity of the helicopter.

       d. Could adversely be affected by weather conditions.

       e. Cannot be completed due to reasons beyond McMahon's control.

All government regulatory requirements are subject to change without notice. All pricing, scheduling and changes to the services offered or advertised on this website and other official McMahon channels is subject to change without notice. 

 

Federally Prohibited or Restricted Items Onboard Aircraft:

 

Due to federal law and safety standards, certain items are not allowed onboard our aircraft. Passengers must comply with these restrictions.

These items include:

 

Prohibited Items:

 

  • Flammable Material

  • Fuels

  • Cleaners or Solvents

  • Batteries

  • Explosives

  • Aerosols

  • Fireworks or explosives

  • Gunpowder or flammable or explosive powders

  • Mace, Pepper spray, or Bear Repellent

  • Paint, stain or lubricants

  • Matches

  • Meals Ready to Eat (MREs)

  • Motorized scooters, boards or self-balancing boards or suitcases containing Lithium Ion Batteries

  • Items containing refrigerants

  • Weapons or Knives

  • Alcohol, Tobacco, E-Cigarettes, and Marijuana

  • Regulated Medications without Prescription

  • Fresh Fruit or Vegetables

  • Illegal substances in the U.S.

  • Non-Medical Oxygen

 

 

Restricted Items (Must Contact Us in Advance for Clearance):

 

  • Firearms and ammunition

  • Food Products

  • Large or bulky items (non-suitcase)